A satisfied customer is a loyal customer. While saving the client’s time, you earn the client’s loyalty in return. Clearly understanding those axioms, our client – further referred to as the Bank – came to the conclusion that a software solution is needed to automate the loan origination process flow.
The Bank is a part of a banking group and a global financial services provider. It encompasses over 20 credit institutions and financial companies operating across all key areas of the financial markets. The holding company is represented worldwide with offices in various regions from Europe and CIS to Africa and Asia.
The Bank’s business strategy was the continuous expansion into target markets in specific regions and countries. In connection with this strategy, new branches of the Bank appeared annually. When entering the new markets, the Bank offered a limited amount of services. After a while, the growing interest in the Bank’s services from its customers’ side resulted in the growth of staff and its workload.
With approximately 300 employees in its local branch, handling the growing number of loan applications, customers’ phone calls, and other activities was a tough task. To keep the employees efficient and their customers satisfied, the Bank’s management decided to automate their business processes and implement a Loan Origination System.
The Bank’s management conducted a closed bid. As the Bank preferred an open-source solution, they only considered vendors without licensed software solutions. Equipped with reliable, open-source credit decision-making systems in our armory, ABLE Platform took advantage of the situation and the Bank’s requirements.
The Bank was familiar with ABLE Platform due to previous software implementation at the Bank’s head office. That’s why, with our team’s reputation, we needed no approval or additional references.
Our experts helped the Bank to research the markets of Business Rule Management Systems (BRMS) and BPM engines. As a result, ABLE Platform put its bargaining chip on the table. It was a custom out-of-the-box solution that embraces the front-runners of BRMS and BPM engine markets.
Successful credit workflow automation implementation in the region could become the first step for further cooperation with other Bank branches. That is why our team placed its confidence in ABLE Platform’s most reliable and time-tested custom software solution, the Credit Decision Platform (CDP).
CDP is ABLE Platform’s out-of-the-box software solution based on:
CDP is a powerful tool for managing the credit decision-making process end-to-end. Its functionality allows the Bank to:
To crown it all, our team offered their unique custom solution Decision Module Component (DMC).
DMC is an effective functional tool for testing business strategies. The module uses data from the industrial environment to analyze how changes in strategy or their separate conditions influence the Bank’s risks. The testing process does not affect the main system functionality.
With the implementation of DMC, the Bank received an excellent, effective tool for risk management.
The deployment of the Decision Module Component gives the Bank the opportunity to:
Our business proposal was based on the fact that ABLE Platform’s out-of-the-box solution – CDP – is a ready-made tool, requiring minimal costs for the Bank. Consequently, our price consisted of:
CDP, with DMC implementation, gave a powerful thrust to the Bank. Without the need to increase the number of employees, ABLE Platform’s credit conveyor improved the effectiveness of loan origination process steps manifold. In addition, our experts integrated the loan origination process into the Bank’s chatbot to further automate credit issuance.
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