ABLE Collection is an automated debt collection software for banks, retail and SME lending, and invoice collection for enterprises.
ABLE Platform™ cures your pain points while pre-collection, soft, hard, and legal collection.
Real-time and batch event processing
Service-oriented architecture of the solution
Integration with IVR/PDP, including next best time to call prediction
Personal and group work queues, tasks and calendars
Banks, microfinance lenders, enterprises use ABLE Platform™ as a continuous and customer oriented legal debt collection software.
Faster debt recovery, bot-supported processing of first-level queries, and effective segmentation of customers based on various criteria with ABLE Collection.
Consolidated and comprehensive customer data, seamless integration with third-party databases, and a personalized approach to each customer.
Quick and effective resolution of cases, efficient staff management according to case complexity, geographical location, and customer credit history.
Automated processing of first-level queries, seamless query transfers from bot to human staff for optimal workload distribution, and increase of loan officers’ productivity.
Higher debt conversion rate due to personalized and automated payment reminding systems. Payment notifications through any communication channels preferred by customers.
Comprehensive and smart dashboarding for improvement of collection efficiency analysis, getting valuable insights on team performance and customer behavior.
We have successfully delivered over 65 projects in lending and banking process automation. Some of them are under NDA, though some we are glad to share with you.
Lending Platform improved loan origination process
Hosting scorecards without the Bank’s IT department
Early Warning System for the Retail Commercial Bank
Soft-collection Remastering in a Bank
Due to a deep understanding of the financial domain, the ABLE Platform team embedded the following features in the ABLE Collection:
“Very mature solution for loan origination and servicing that has rich features and a powerful decision engine.
Fast deployment within 3 months, a lot of features are available out-of-the-box. The platform automates the entire loan origination process front-to-back. Gave about 558% improvement in productivity. Availability of multichannel interaction with customers like chatbots, messengers, etc.”
‘Debt collection software’ (or payment collection software) is a digital tool for automated debt collection. By using such software, financial institutions and banks can trace and monitor debtors to predict and prioritise debt recovery.
Collection software should embrace and support two major fields: borrower management and agent management.
Borrower management should cover a panoramic borrower profile: segmentation of borrowers or classification of assets, borrowers’ activity tracking, a system of targeted notifications, and a case distribution mechanism.
Agent management should consist of call center management tools, monitoring of field agents’ productivity, API integration and an audit of quality.
A ‘debt collection system’ refers to the software designed for the automation of the lending process end-to-end from loan application to fund disbursement. Such software ensures a following-up with debtors at all stages: pre-collection, soft and hard collection, and legal collection.
Yes. Leveraging debt collection software is an efficient way to increase profitability. By applying such tools, banks and fintechs automate the collection process while reducing costs for staff and decreasing the bad debt ratio in your loan portfolio.
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